Terms and Conditions for the use of services of Papaki

2.1 This website is one of the Company’s official e-shops. Its entire content, including images, graphics, photos, sketches, text, services provided and products, are considered Company copyright or are used with a suitable license and are protected under the relevant laws of greek and european applicable law and international conventions. The website’s entire content has been filed under a notary.

2.2 Copying, distribution, transport, processing/conversion, re-selling, creating a derivative work or misleading the public towards the true provider of the website’s content is forbidden. Any reproduction, reissue, download, upload, announcement, spreading of or transmission or whatever other use of the content in any way, shape, or form for commercial purposes or otherwise is allowed only with written permission of the Company or other beneficiary of copyright. Names, images, logos and the distinct markings representing and Company or third parties connected to such, as well as their products and services, are sole labels of the Company or third parties protected under the applicable laws concerning commercial labels. Their display on the website should not, for any reason, be taken as permission for them to be utilized.

3.1 The Customer is assured that the material uploaded to the servers shall be ready for use and will not need any further processing from the Company to work. The Company has access rights to files, websites and data of the Customer for technical support or should there be need of an audit or after a request from the Authorities, according to what is written on the Privacy Policy, as well as the Disclaimer Of Personal Data Safety.

3.2 The Company lets the Customer know, via email, how they may gain access to their Control Panel for services as well as the way to publish files on the Internet, setting up email accounts and information on utilization of services.

3.3 The Company could, as an exception, provide support and suggestions on matters not wholly concerning the domain services or internet host (additional technical support). The Customer acknowledges that the Company is not liable for the soundness or credibility of such support guides given to the Customer.

3.4 The Company does not assume control over content of information passing through its servers. Furthermore, it does not guarantee the reliability, accuracy or quality of any information appearing on the internet through -or due to- its services. In addition, it does not guarantee the commercial or personal solvency of whoever presents themselves on the Internet, or the fulfillment of any particular promises/offers from third parties, and is not responsible for any damages incurred to the Customer or those who trade with such, including data loss due to delays, failure to deliver cargo, or cessation of services for any cause, fault, or omission.

3.5 The Company, under no conditions, events and causes does bear any responsibility for whatever damages resulting from the utilization, availability or non-availability of services the Company provides.

3.6 The Company updates installed applications on its servers at regular intervals, so as for security levels to be maintained in their highest possible level and the most recent versions of Plesk Control Panel, PHP, MySQL, ASP.NET, Perl, Zend, ionCube etc. to be provided. It is the Customer’s sole responsibility, especially regarding safety issues which expose the infrastructure and availability of the Company’s services to danger, to update their websites accordingly, placing greater emphasis on security updates of PHP, MySQL Queries, ASP.NET etc. code so as for them to be compatible with Company servers and does not endanger them. The Company is not liable for any loss, damage or moral damage caused from these updates, as well as the incapability or unwillingness of the Customer to adjust their web pages with the updated versions of various applications and computer programming languages having been installed on Company servers.

3.7 The Company takes backup copies of Customer files and databases that use server hosting services at regular intervals.These backups are saved daily for 14 days prior to the present date. Furthermore, extra weekly backups are saved on the 15th, the 21st and the 28th day prior to the present date.The Company bears no responsibilities for such backups being out of date or unusable. The Customer is obliged to maintain a backup copy of their own files and databases. Such a copy maintained by the Customer must be loaded into the Customer’s personal computer.

Should the Customer ask for data recovery, the Company shall provide the service/product within few minutes after payoff. In some circumstances, due to the nature of a service, it might be delayed for a few hours or days. The Customer acknowledges that the process ‘restore from backup’ might corrupt the site contents or downgrade such to an earlier version.

The Company is not liable towards the Customers / users for any damages incurred from the execution -or not- of their order and from the form the service is provided. In addition, it is reserved regarding time of providence of services backup / restore in case of force majeure.

3.8 The Company after prosecution or request from the relevant Authorities will follow the legal processes for enforcement of the law and may gain access to data concerning the location, the files, the emails and the content of the Customer. This can lead to the Company unveiling all data given to it, including the ones hosted in Company servers, files and Customer databases.

3.9 The Company is not at fault for damages incurred from the implementation -or not- of the Customer’s order, or from the form of such a service provided. It is also reserved towards delivery time for any goods / services in cases of force majeure.

3.10 The Customer acknowledges that the Company may adjust its services and products provided through third party suppliers, based on specification of each supplier. The Customer acknowledges that the Company itself is not responsible and liable to Customer, or any third party for whatever claims occur from providing such goods / services.

3.11 Service Level Agreement (SLA)

This agreement describes the availability guarantee for the Company’s network and services. Such a guarantee applies to any Customer of the Company without any financial abeyance in network availability interruption time.

Guarantee application process

The Company aims to provide the hosted website content available (uptime) for access from anywhere in the world at all times. Service downtime is defined as the loss of all packages from the Company to the backbone providers.

The Company's goal is to keep the average packet loss at 0.1% or less over the course of a calendar month, as measured by the Company. Downtime is measured after the customer notifies the Company of the inactivity at the time of the interruption through the Company's ticketing system. If access to the ticketing system is impossible, then the customer must call the Customer Service Department. The Company's administrators will determine the end of the downtime. If the average packet loss exceeds 1%, the Company will provide credit to the customer in the form of service subscription time, according to the following tables.

Credits

Webhosting, Semi-Dedicated Hosting, and Reseller Hosting

If the availability of the infrastructure serving your hosting plan is less than 99.9% during a calendar year, Papaki will credit your hosting plan as follows:

Yearly Operation	Credit
99% to 99,9%	Credit 10%
98,99% - 97%	Credit 30%
96,99% or less	Credit 100%

Restrictions

The customer will not receive any credit for any failure, malfunction or unavailability of the website due to or associated with:

a. Circumstances beyond the reasonable control of Company including, without limitation, governmental activities, war, insurrection, sabotage, armed conflict, blockade, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, inaccessible or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation of ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or the energy required for the use of appropriate equipment for the provision of this SLA.

b. Planned or emergency maintenance and improvement of the technological equipment of the company.

c. Issues with DNS, FTP, POP, IMAP or SMTP client access.

d. False reports of non-functioning of Top.Host systems.

e. Acts or omissions of the customer (or other acts or omissions committed or authorized by customer), including, without limitation, custom or coding (e.g., CGI, Perl, HTML, ASP, etc ... ), any negligence, willful misconduct, or use of services with violation of conditions of Top.Host and the provisions of the acceptable use policy.

f. Delivery or transmission of email or webmail

g. Outages elsewhere on the Internet that hinder access to the Customer. Company is not responsible for their browsers or DNS which can make the appearance of the service to the Customer impossible. Further, Top.Host is not responsible for problems arising because of the internet access quality of the provider chosen by the customer. Company will guarantee only those areas under its control, namely: the servers, routers and their connection to the Internet.

Dedicated Servers-Hardware replacement guarantee 240 minutes

Company guarantees the operation of all rented / purchased material parts and shall replace any failed component without any financial burden on the customer. The replacement of the material will start once Company determines the cause of the problem. The replacement of the material is guaranteed to be complete within 240 minutes after the notification by the customer. If it takes more than 240 minutes to replace the defective material, Company will reimburse the customer 10% of the monthly fee (excluding any add Ons, control panel etc) This guarantee excludes the time required to rebuild any RAID series.

Liability Limitation – Safeguard - Compensation

The Company has undertaken significant efforts so for its website to include accurate and updated information. It is, however, not bound in regards to accuracy, time proximity and the completeness of published content and hence bears no responsibility of any nature. In particular, the Company should be checking its website concerning its function and appearance of the now popular Internet browsers (like Google Chrome, Mozilla Firefox, Safari, Internet Explorer, for example). The Company is not responsible for any changes in function or content occur from the Customer using older versions of the above browsers, or any other browser.

The Customer agrees to defend before any court, safeguard, keep away from any danger, from all requests, losses, financial claims and responsibilities the Company and shall cover such against any financial costs, including potential lawyer fees. Furthermore, they shall cover the Company from any case or claim due to damages or malfunctions or whatever other cause the Customer raises, or any other third party against the Company or themselves in case of third parties, due to activities or other acts, of them or their interests and information transferred through the Company servers or because of malfunction of whichever server or ours, with or without Customer consent or partner of theirs.

Furthermore, the Customer explicitly states and is bound to intervene in the judicial or bureaucratic process and compensate the Company fully, in case the latter is obliged in the paying of compensation or whichever other cost in a case when any action, claim, or legal claim or bureaucratic process and stems from the violation of on behalf of any third party.

According to a European directive from the European Commission, consumers and merchants have the Online Dispute Resolution platform (ODR) at their disposal for the electronic solving of their disputes, whether such are about domestic or cross-border transactions. ODR is directly linked to the pertinent authorities Alternate Dispute Resolution (ADR) of every country, who take up the processing of accusations. In regards to Greece, such authorities are: a) independent authority ‘‘Συνήγορος του Καταναλωτή’’

b) Intermediary of Banking - Investment Services (see the authorities for each country here)

Clarifications in regards to the processing of personal data

4.1 Why shall the Company process Data of Personal Type (DPT) and the Special Category Data of Personal Type (SCDPT)?

With the purchase of services / products that the Customer carries out through the Company’s website, they state that they wish for the Company to handle the completion of a task or the mediation between the Customer and some third party for the completion of a task with the Company’s function being an Internet service provider. The Company, based on information / data the Customer declares in its website / ordering form, should integrate such into a homogeneous category and calculate, based on said declarations, the product/ service which is suitable and relevant for the Customer.

For such to happen, the Customer needs to fill in the particular DPT and/or SCDPT noted in the relevant fields of the ordering form. This data is objectively essential to the implementation and function of the provided service. The proper and complete information for data the Company requests are considered obligatory of the Customer, according to law. It is possible that inaccurate or incomplete data the Company requests to find, cause for the Company to demand even the cancellation or report of the provided service, at any time.

For however while the contract for service provision remains in effect, the Company shall process Customer data which are necessary for its function based on the present contract with which the Customer consents to should they proceed in carrying out an ordering of service / product from the Company.

4.2 In what kind of data processing shall the Company proceed to?

After the Customer proceeds in the ordering a product / service and has filled in all necessary fields in the order form, the Company shall, for the reasons already noted, carry on with any action or series of actions processing the Customer’s data with assistance of automated means like, for example gathering, input, organizing, rectifying, storage, adjustment, shift, recover and searching of information as well.

The Company makes use of automated means for the fulfillment of the order and providing the service. Through said means, the Company can reach decisions quicker, with greater accuracy, transparency and consistency. However, in those cases, regular relevant checks are made from pertinent Company employees.

The Company, in the name of safeguarding legal interests, often runs checks, through automated procedures to prevent scams against it.

In particular, the following individual audits are made towards compliance of the Company with instruction from european and greek legislature.

• Audits (and automated ones) are conducted for preventing the use of products in money laundering and / or the funding of terrorism.

• Audits are conducted and files and data are sent towards compliance of the Company with the administrative cooperation of European Union member-states.

• Audits are conducted and files and data are sent towards compliance of the Company with the multi-part agreement of Pertinent Authorities for the automated trade of information in regards to financial matters.

4.3 For how long shall the Company hold the Customer’s data in a file?

The Company shall hold on to the Customer’s data for however long a contractual relation is maintained between them, either in written or electronic format. In a case of, for whatever reason, this is interrupted the Company shall hold on to such for however long of a time is left for any relevant claims to become time-barred.

4.4 What rights does the Customer have in regards to the processing of their data?

The Customer, may, as appropriate, exercise the following rights:

• The right of access (learning which data of theirs the Company is processing, for what reasons and its recipients)

• The right of amendment (rectifying any inaccuracies or lack of data)

• The right of deletion / right of oblivion (purge from Company files, should their presence, however, no longer be necessary)

• The right of restricting processing (In case of doubt being presented so as to the accuracy of data etc.)

• The right of portability (for the Customer to receive their data at a structured and commonly used format)

Such rights are exercised sans cost for the Customer, with the sending of relevant postage or email to the Data Protection Officer, unless they are repeated often and due to volume, they possess administrative weight for the Company, hence the Customer shall be burdened with the relevant cost.

Should the Customer exercise any of those rights, the Company shall undertake any possible means for the satisfactory conclusion of such a request within thirty (30) days from receiving the relevant request, after the Company notifies such either for its execution, or the subjective reasons which prevent it.

Beyond such, the Customer, may, at any time, be set against the processing of their DPT and SCDPT for the purposes of the contract service provider, withdrawing their consent. However, this will lead to the termination of the Customer’s contract services provided from the Company because (according to the above) no service works without processing of the Customer’s DPT and/or SCDPT (concerning data).

4.5 How is the Customer’s data security safeguarded?

Data security is, to the Company, an absolute commitment. To achieve such, all modern and suitable means are implemented for purposes of technological processing (for example, encryption, anonymity) as well as organizational measures, the effectiveness of which the Company checks at regular intervals.

4.6 Where shall the data be transferred?

The Customer’s data will be transferred to Company departments pertinent to the execution of the provided service and for the proper and hurdle-free implementation of such. For example, the Technical Support department, Legal, Accounting etc.

The Customer’s data might be transferred and made accessible for legal entities and / or persons with which the Company occasionally maintains contracts for the proper provision of offered services. Furthermore, in regards to the Customer’s safeguarding contract, such data might be transferred to various services, public authorities etc. However, in this case, the legal entities or persons will process the Customer’s personal data solely for provision of services towards the Company and not for personal gain, acting as executors for the processing.

In every transfer, the Company always undertakes any possible measure to ensure the transferred data are always the minimum required and the conditions are for legal and desired processing.

4.7 Shall the Company process the Customer’s data for commercial purposes?

For the duration of processing noted above, the Company might process your DPT data (but not your SCDPT).

The Customer may be set against processing of their data (for commercial purposes) through the sending of a relative request to Data Protection Officer. In such a case, the Customer’s data will no longer be subjected to processing for commercial purposes.

4.8 The Company, as the controller, only uses processors that provide reasonable assurance that appropriate technical and organizational measures will be in place to ensure that the processing meets the requirements of EU Regulation 2016/679 and any other applicable European and national legislation, and safeguards the rights of the data subject.

The Company, as the processor, does not engage another processor without the prior written permission of the controller, and the granting of a general license for this purpose is presumed by accepting the Terms of Use and the purchase of any service. In this case, the Company shall inform the controller of any intended changes to add or replace the other processors, thereby giving the controller the opportunity to object to such changes.

Processing by the processor, a partner of the Company, is governed by a contract or other legal act under the law of the Union or the Member State which binds the processor in relation to the Company and determines the subject matter and duration of processing, the nature and purpose of the processing, the type of personal data and the categories of data subjects and the controller's obligations and rights. This Convention or other legal act provides in particular that the processor:

a. processes personal data only on the basis of documented Company's instructions as a controller, including with regard to transfers of personal data to a third country or international organization, unless it is required to do so under Union law or the law of the Member State to which the processor is a subject. In this case, the processor shall inform the controller of this legal claim in question prior to processing, unless that law prohibits such information on important grounds of public interest;

b. ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

c. takes all necessary measures pursuant to Article 32 of (EU) Regulation No 2016/679,

d. complies with the conditions set out above for the recruitment of another processor,

e. taking into account the nature of the processing, assists the controller with the appropriate technical and organizational measures, to the extent possible, for the fulfilment of the controller's obligation to respond to requests for exercising the data subject's rights laid down in EU Regulation 2016/679;

f. assists the controller in ensuring compliance with the obligations pursuant to EU Regulation 2016/679 Articles 32 to 36, taking into account the nature of processing and the information available to the processor;

g. at the choice of the controller, deletes or returns all the personal data to the controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data;

h. makes available to the controller all information necessary to demonstrate compliance with the obligations laid down in this Article and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller.

As regards point (h) of the first subparagraph, the processor shall immediately inform the controller if, in his opinion, an instruction infringes this Regulation or other Union or Member State data protection provisions.

Where a processor engages another processor for carrying out specific processing activities on behalf of the Company as a controller, the same data protection obligations as set out in the contract or other legal act between the Company as the controller and the processor, as provided for in paragraph 3, shall be imposed on the other processor by a contract or other legal act in accordance with the law of the Union or of the Member State, especially to provide sufficient assurances to implement appropriate technical and organizational measures in order processing meets the requirements of this Regulation. When the other processor fails to meet data protection obligations, the initial processor remains fully accountable to the Company as the controller for the fulfilment of the obligations of the other processor.

4.9 Submission of an accusation / complaint?

For whichever issue involving the processing of your data, you may address Data Protection Officer (DPO) of the Company: tel. 00302811229000, email: [email protected]

In addition, the Customer always hold the right of turning to the pertinent Authorities, where they can submit the relevant complaints. For Greece, this is Independent Authority for Data Protection (Kifissia’s 1-3, P.C 115 23, Athens) or online at (www.dpa.gr).

Additional clarifications concerning Cookies

4.10 What are Cookies and why is the Company using them?

Cookies are small text files sent on the browser program the Customer uses and are stored at their computer, while the Customer is browsing within the Company website. Under no circumstances do the cookies contain personal information or information which would allow anyone to communicate with the website’s visitor, through phone, email etc. Furthermore, using cookies, there is no access granted to the computer’s documents or files.

Cookie usage facilitates the retaining of information relating to the Customer’s visit, to the website, gathering useful preferences in regards to the Customer’s search preferences. Consequently, the searching experience will be optimized. In addition, cookies help the Company review the performance and visitor count of its website, improving its display and content, according to visitor preferences.

4.11 Which cookies are used?

Some or all cookies described might be stored into the browser application. The Customer can see and manage the cookies in the browser application (however, browser applications intended for mobile devices might not possess this sort of functionality).

The technically necessary cookies the Company is using are of vital import for the proper function of the website, and allow the Customer to browse and use its functions. These cookies do not distinguish a Customer’s particular identity. Without such, the Company cannot offer effective functionality on its website.

4.12 Should the Customer not desire the use of cookies?

The Customer may activate, or deactivate and completely delete cookies, through the settings of their particular browser application. However, after such an act, some parts of the website might not be working properly.

Privacy Policy

The Company handles a Customer’s security, trust and respect. The safeguarding of Customer personal data is particularly important. Hence, the Company communicates the above to its visitors and/or Customers:

• The Company website is a communication system to the public, with which information and services are offered, through the Internet. Visitors of the Company website are able to inform themselves of any new products and services it offers, important announcements, new jobs and be notified of any service without offering any information.

• In case of gathering a Customer’s personal data is necessary, for the execution of some trade through the website, the following shall take effect:

• The Company maintains a log and processes potential Customer personal data, the sole reason being the support, forwarding and implementation of the exchange with the Customer as well as the provision of high level services.

• Customer data are safeguarded by strict discretionary criteria and are forwarded on third-party companies only if necessary for an order’s implementation or the functionality of a Customer’s service.

Website software is designed for a maximum amount of security and trust. All information contained within requests submitted in the website and are related to payment of whichever service the Customer chooses, are secure. Only authorized employees, having received proper training so as to the processing of Customer information, shall have access to such information and only when necessary for implementing Customer requests.

5.1 The Company registers domain names under the function of official registrar and acts as mediator between the Customer and the registry or whatever other Company / organization which acts as official registrar or is responsible for the management of the main database. The Company has no bearing in the distribution of domain names.

5.2 The Customer / user / future owner of domain names should read, understand and consent to the Management and Assignment Regulations of each registry and / or collaborating organizations, for the TLDs of domain names they choose, as well as the latest amendments/modifications to such. By registering domain names through the Company, the Customer confirms they have read and have consented to the terms and conditions provided for each registry and / or collaborating organizations, for the management and assignment of TLDs. The Customer acknowledges that the information they provide to the Company is true and accurate and that they do not knowingly violate third party rights.

Further regulatory texts can be found in http://www.icann.org/en/dndr/udrp/policy.htm .

5.3 The Customer also accepts the rights and responsibilities of someone registered as displayed in the official ICANN site . Note that all registries following ICANN policy are listed here .

5.4 The Company completes the submission for a Customer after payment is confirmed. Submissions are made in real time for payments via Paypal, credit card, credits or paysafe cards, while the process is concluded -in regards to remittances and bank payments- once Accounting has confirmed the deposit. The Company bears no responsibility should during, before, or after the Customer’s order is concluded, the domain name chosen has been claimed by someone else. If such a thing happens, the Customer may either search for and claim another domain or request the payment to be reverted.

5.5 Particular renewal conditions

Certain TLDs must be renewed specific days before the expiry day, See details here .

5.6 Particular cancellation conditions

Transactions concerning domain names (renewal, owner change, registrar change etc.) are considered carried out with confirmation of payment from the Company’s accounting department. From that point on, the Customer acknowledges they lose the right of withdrawal and money restitution (2551/1994 Act, as amended so as to present day).

Exceptions are new domain name registrations of .GR & .ΕΛ domains, for which the withdrawal and money restitution right remains with the Customer as long as it is requested on time and the withdrawal is concluded within 5 calendar days from the initial confirmation of payment. Due to that small-time interval, the Customer is responsible, beyond the sending of a written request (through email) to also verify with the Company via phone their request for withdrawals, for such to be concluded on time. After 5 calendar days, no money shall be returned.

If during the domain name register order the Customer freely gained some other domain name or other combined service offer for which the right of money restitution is not valid, then the submission product sales offer cost is subtracted from the amount returned to Customer, according to the pricelist valid at that time in the Company website.

Should the domain name be canceled within the deadline, the money is returned in credit form into the account of the same Customer and may be used in following registers. The Company sends the Customer an email informing of such to move into registering a new domain name according to the consultant’s suggestions.

In the case of third-level domain name registrations, that only the third-level part is variable, the Customer has the property corresponding to the entities to which that particular domain name that makes up the non-variable field can be assigned.

If the variable field of second-level domain name is identified with a geographical term included in the list of geographical terms published on the EETT website in Greek and Latin form (according to Annex IB of the Regulation), the Customer declares that they are the competent Local Government Organization.

In the event of registering a .gov.gr domain name, the Customer declares that they are a governmental organization.

Special terms for .GR domain names

5.7 The Customer agrees to not move towards repeated unpaid registering orders of the same .GR domain name, binding such the particular domain name through the registry.

5.8 The Customer should have concluded all their financial obligations against the previous registry, in regards to the domain name they are requesting a registry change for.

5.9 The Customer undertakes that each new Domain Name Authorization Code of the transfer declaration has not been used in the past in another declaration for the same Domain name, or for another Domain Name that has been filed with the same or a different registrar and contains elements other than alphanumeric for security reasons.

5.10 If the Customer chooses the checking requests service and the Company consultant finds the domain name does not fulfill the conditions to be approved from EETT the domain name will be automatically canceled from the Company staff.

5.11 Should the Company consultant finds the domain name does fulfil the conditions to be approved by EETT, but ultimately is not, then the money is refunded to the Customer in credit form or cash.

Special terms for .COM.CY & .CY domain names

5.12 In order to successfully register a .COM.CY or .CY domain name, the Company undertakes the complete creation of the necessary account in the .CY Registry and the Role Assignment. During the process of applying and activating the domain name, the following information should be provided to the Registry:
a. the Registrant Contact,
b. the Administrative Contact,
c. the Technical Contact
d. the Billing Contact

5.13 The Customer will be the sole proprietor of the domain name while the Company will assume the role of Administrative, Technical and Billing Contact with the Registry.

5.14 To implement the above procedure, an email is created on the Company’s server on behalf of the Customer. This email is used solely for the purpose of creating a Registry account. Any incoming email is only forwarded to the email account stated by the Customer when ordering.

5.15 Each application is submitted manually, by completing the online application in the .CY Registry and shall receive a priority number based on the date and time of its submission.

5.16 The final availability of the domain name by the Company is confirmed after the payment of the service by the Customer is confirmed. The Company cannot guarantee the registration, prior to the payment confirmation.

5.17 The Company has no liability whatsoever if, during, before or after the payment of the registration order, the domain name that the Customer has selected has been registered by someone else. If this happens, the Customer can either search for and register another domain name or request a refund.

5.18 By registering a domain name with the .COM.CY or .CY extension in the Registry and granting the License, the Customer acquires the right to use the .COM.CY or .CY domain name for the validity period.

5.19 The License for the .COM.CY or .CY domain name is only valid for the duration of the License. This right does not include the acquisition of any proprietary or other rights, including intellectual or commercial, in the domain name.

5.20 The License for the .COM.CY or .CY domain name is valid until December 31st of the year, depending on the duration of the License set by the fees paid either for registration or for renewal of the Domain Name License. The License may be renewed for a period of one (1), two (2), five (5) or ten (10) years.

5.21 The renewal fee must be paid by December 20th of the year that the License expires and the License for the Domain Name is renewed manually through the Registry System. Upon renewal of the License, a new agreement shall be deemed to be concluded between the Operator and the Registrant, covering the new period of time and shall be governed by the applicable rules. If the Registrant fails to comply, the License for the domain name is revoked.

5.22 The License may not be transferred to another person, other than the following cases:
a. Inheritance, in the case of individuals.
b. Partnership or merging of one legal entity with another legal entity or acquisition of a legal entity by another legal entity, in the case of legal entities.
The completion of the transfer requires the submission of the necessary legal documents to the Registry, as specified by the applicable legislation each time.

5.23 Termination of License may be done through the Registry System. Any fees will not be refunded. Termination also involves deleting the .COM.CY or .CY domain name from the Registry. The .COM.CY or .CY domain name whose license has been terminated by the Registrant will remain reserved for fifteen (15) days after termination.

5.24 A License can be cancelled by the Administrator in the cases described in the Regulation.

5.25 The Customer declares and agrees that the domain name for which they are seeking registration does not fall under the categories of Prohibited Domain Names defined by the Regulation and is not:
a. .COM.CY or .CY domain name which has already been registered with a third party or resembles another already registered .COM.CY or .CY domain name to the extent that it confuses the public. If more than one application has been filed for the same .COM.CY or .CY domain name, these are put in a priority order and in the event of one (1) Application for License, the rest are immediately rejected.
b. .COM.CY or .CY domain name containing words of obscene content and/or contrary to public policy and/or national security and/or good morals or for which the request was made in bad faith or whose content constitutes an offense under the Laws of the Republic of Cyprus.
c. .COM.CY or .CY domain name associated with political figures or policies or/and historical activities for which special authorization is required by a relatively competent recognised and registered authority, unless such authorization is notified to the Administrator.
d. .COM.CY or .CY domain name of extreme political or/and nazi or/and racist content.
e. .COM.CY or .CY domain name which conflicts with the Laws of the Republic of Cyprus, including International Treaties Related to Intellectual Property Rights (such as Trademarks, Well-known International Trademarks).
f. .COM.CY or .CY domain name shorter than three characters (including alphanumeric characters of the Latin alphabet AZ, az, 0-9 and the character (–). The character (–) cannot be displayed at the beginning or the end of the .COM.CY or .CY domain name.
g. .COM.CY or .CY domain name which distorts the geographical name (toponym), which denotes geographical areas, as shown in the official maps issued by the Department of Land and Surveys of the Republic of Cyprus. Geographical names can only be assigned to Local or State Authorities. Applications that include trademarks company names, etc., and include a real geographical name, must include the name of the “entity” next to the .COM.CY or .CY domain name.
h. .COM.CY or .CY domain name that is similar to an official reference point for the Republic of Cyprus and other States or/and international organizations or/and other international entities referred to in Article 6 of the Paris Convention for Industrial Property and a point of great symbolic significance, especially religious symbols and words.
i. .COM.CY or .CY domain name suspected of being used for “cyber criminal” purposes.
j. .COM.CY or .CY domain name which are deleted by the Registry for non-renewal of the License for a period of one (1) month.
k. .COM.CY or .CY domain name that may be used for purposes related to illegal activities in areas of the Republic of Cyprus that are outside the effective control of the Government of the Republic of Cyprus.

5.26 The Company is under no obligation to control and be responsible for the fulfilment of the above conditions by the Customer.

5.27 The Company may ask the Customer for further information where necessary for the final registration of the .COM.CY or .CY domain name in the Registry.

5.28 The Customer is obliged to:
a. respond to the Company’s requests for information when required by the Registry without delay and in any event within 48 hours.
b. respond to the Registry’s requests for information without delay.
c. inform the Company of any change in their contact details as soon as possible and in any event within five (5) days. These data must be up-to-date and accurate.
d. inform the Company of any litigation, administrative, or arbitration proceedings brought about the .COM.CY or .CY domain name without delay. Failure to provide the information immediately will result in the cancellation of the .COM.CY or .CY domain name License.

5.29 The Company has no liability if prejudice is caused to the Customer due to improper information as defined in paragraph 17.

Domain Expiry

5.30 When a domain name expires, in most scenarios, it is put into a ‘quarantine’ situation in which only the designated owner has the right to renew it. The Customer may be informed for domain name’s quarantine duration from the Company pricelist page, or through communication with the Support Department of the Company. If a quarantine period is not implemented, the domain name either directly goes into a redemption period (5.12) or gets deleted according to the regulations of each registry.

For .DE domain names, after the expiry date, the Customer explicitly consents to the deletion of domain name according to details noted here .

5.31 Domain Redemption

After the quarantine period resolves, or directly after the domain name expires (should there not be a quarantine period) the domain name is deleted and it enters into a ‘redemption’ period lasting about 40 days. The Customer should and can be informed for the duration of such period of a domain name in communication with the Company’s Support Department. See term 5.32 for renewal from ‘’redemption’’.

The Company cannot guarantee the renewal of a domain name from redemption, hence it is suggested the Customer renews their domain name in time, before it expires.

5.32 Renewal of an expired domain

The cost of renewal from quarantine remains the same as the cost for such before the domain expires. For renewal of a domain name from ‘redemption’, a redemption fee is added to the cost, varying depending on the resolution and is displayed for the Customer to see in the pricelist page.

In case the fee is not visible, the Customer should communicate with the Company’s Support Department to be informed of the total cost of renewal from redemption for the domain name they are interested in.

The Customer acknowledges that the redemption period as well as the renewal fee vary according to the TLD and it is their responsibility to be aware of a registry’s particular terms for domain names in their possession.

5.33 Delete and Restore Domain

A domain name can be deleted for reasons other than its Company within fifteen (15) days. At the end of the fifteen-day period and in case the necessary information has not been sent on time, the Company has the right to delete the domain name. In this case, the domain name enters Registrar Hold (or Customer Hold) mode, ceases to function and cannot be transferred until the registrant sends accurate and up-to-date WHOIS data.

The domain name owner must send official documents to certify the authenticity of his/her data (e.g. ID or passport), in order for the Company to restore a domain name. In particular, in cases of illegal or unauthorized activity, the Company reserves the right to terminate the operation (Registrar Hold or Customer Hold) and to proceed with the deletion of a domain upon receipt of a court order or court decision or decision of an arbitral tribunal which requires such action, as well as in cases required by applicable national and European legislation

5.34 Domain Transfer

The Company, as an authorized registrar from ICANN, provides the new registers of gTLDs, like .COM, .NET, .BIZ and others directly – without intervention from a third-party Company or partner. For the already registered domain names the transfer is concluded within 5 (or 10) days and the renewal is completed after that.

Attention: The Customer might receive an email directly from ICANN, in which they are asked for confirmation of their data, through a link, so as for the transfer and renewal to be concluded properly. Within the 5 (or 10) day span, no change to the nameservers can be made. Changing the domain name’s registry can be carried out normally, 60 days after its renewal.

5.35 As noted in the ICANN Transfer Policy, the domain owner explicitly authorizes the Company or the Company’s partners when deemed necessary, to act as designated agents to approve the changing of owner data for their account.

Transfers During a Dispute

5.36 Transfers of a Domain Name to a new owner
A Customer cannot transfer a domain name to another owner:
(i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days ; or
(ii) during a pending court proceeding or arbitration commenced regarding the Customer's domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator.

We reserve the right to cancel any transfer of a domain name registration to another owner that is made in violation of this subparagraph.

Changing Registrars Restrictions

5.37 A Customer may not transfer the domain name to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 of theICANN Regulation or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. A Customer may transfer the domain name’s administration to another registrar during a pending court action or arbitration, provided that the domain name shall continue to be subject to the proceedings commenced against the Customer in accordance with the terms of this Policy. In the event that the Customer transfers a domain name registration to our company during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

For any further information please visit the ICANN Registrar Transfer Dispute Resolution Policy.

Backorder terms of use

5.36 The Backorder service offers the Customer the ability to monitor an already registered domain. The Backorder service will try to register the domain as soon as it is available.

5.37 The service is available for .GR, .EU, .COM, .NET domains.

5.37 A domain name, depending on the extension, enters a quarantine status for 15 or 40 days, followed by a 30 or 40-day redemption period. The Backorder service will initiate registration attempts immediately after that period, the date and time at which the domain name will be released and will be available for registration.

5.38 The Backorder service will compete with third-party services to register a domain, but does not guarantee the Customer that domain registration will be successful.

5.39 The Customer accepts that the Company or other affiliates are not responsible if a Backordered domain is not obtained.

5.40 The Customer will be charged with the Backorder Admin Fee and the Registration Fee, the moment of the order.

5.41 If the domain name is released but not successfully registered by the Company’s Backorder service, either because it was registered by another company or because it was renewed by its current owner, then 95% of the Backorder Admin Fee is refundable (€9.45), if a cancellation of the service is requested by the Customer. If service cancellation is not requested, the service will continue to track the domain until it is successfully registered on a future release date or the service is cancelled by the Customer.

5.42 A refund of the registration cost may be claimed by the Customer if, after the first expiration date of the domain, the Company fails to register it.

5.43 The Backorder service continues to be active until the backordered domain is registered, or the service is canceled and a refund is requested by the Customer.

5.44 As expiration date of a domain is considered the date a domain becomes available for registration after any grace or redemption period.

5.45 The Company reserves the right at any time to disclose any information it deems necessary to comply with applicable law, regulation, legal process or government request or to process, refuse to publish or delete any information or material, all or part of , at the sole discretion of the Company.

5.46 VAT is not included in the appeared prices.

5.47 In case there is a conflict between the Backorder terms and the general Company terms of use, the first shall be applied.

ID Protect

5.48 Should the service be terminated, the fee is not returned, excluding activations made 30 days before the GDPR Act came into effect (25th May), as well as activations made after 25th May.

Report abuse domain procedure

5.52 If you want to report a domain name involved in any illegal or abusive activity, here are the steps you need to follow and will facilitate the process.

In order to submit a request, use the form on the page https://www.papaki.com/en/report-abuse-form.htm select the type of abuse and fill in the form providing the required evidence. Alternatively, send an email directly to [email protected].

When a new abuse form or an email is sent to [email protected], a new ticket is automatically opened in our system. We retain a SLA of 24 hours, so our Support Team will review it in this time frame.

As always, you should substantiate your allegations with specific evidence and / or any other relevant information to verify the abusive incident and help us take appropriate action. Note that the items may differ depending on the type of issue you want to report.

The following list explains the most common types of abuse we are dealing with and the evidence we expect from you in order to support our investigation:

Problems / questions about domains

Do you have any general problems or questions about your domain? Contact our Customer Support to get the right directions.

Invalid WHOIS

If you suspect that a domain has been registered with fake or incorrect information, you can report it from the abuse page by selecting "Terms of Use or other illegal activity". You will need to add more detailed information in the "Message" field or send an email to [email protected] entitled "Reporting Invalid Whois Information".

Copyright / trademark infringement

To report a domain name’s copyright infringement please report it through the form by selecting “Copyright - Copyright infringement” here.

Managing and monitoring domain name abuse reports procedure

5.53 Upon receipt of a request for Abusive Behavior by a customer-holder of a domain name (as described above in paragraph 5.52), our company will take action. In accordance with ICANN Regulations and paragraph 3.18.2, a competent employee of our company, within 24 hours, contacts the customer in order to confirm his/her personal details. Immediately the reported domain name gets locked (Registrar Hold or Customer Hold) and no changes / modifications and transfers can be made for a period of fifteen (15) days.

The domain owner must then send official documents to certify the authenticity of his/her data (eg. ID or passport), in order for the Registrar to restore the domain name. If the customer confirms his/her details within fifteen (15) days, there is an update on any error or abusive behavior concerning the website. While we unlock the domain name and account, corrections are made on the domain by its owner.

If the customer does not respond within the above deadline, the company has the right to delete the customer's domain name without taking any further action or notice.

ΗThe above procedure is different in case the customer’s website is hosted to us. Specifically, it’s not allowed for illegal content to exist on websites hosted on our company’s infrastructure. In case of detection, our company reserves the right to immediately deactivate the specific website (Terms 6.1 and 6.2). However, as a domain name provider, it is not our responsibility to determine if the domain name in question is actually being used for illegal activities. If you have clear indications that one of our customers are using their domain name for illegal activities, help us by contacting your local police department and asking them to investigate the case. For specific information about our policies, see the General Terms and Conditions Agreement or make a claim here.

6.1 The Customer accepts not to use the Company’s internet space, the services it offers and its servers for:

a. Any content which is illegal, harmful, threatening, insulting, irritating, sycophantic derogatory, vulgar, obscene, slanderous, constitutes a violation of someone else’s privacy, shows solidarity, or expresses racial, national or other distinctions, or for sending, publishing via email or transmission of such content to others.

b. Harming underage people in any way.

c. Sending, publishing, sending via email or transmission with other ways any kind of content for which they do not have rights of transmission according to legislation or contracted or administrative relations (like internal information, owner and confidential information gained or exposed as part of work relations or covered in confidentiality agreements.)

d. Sending, publishing, sending via email or transmission with other ways any kind of content which violates any patent, trade label, trade secret, copyright or other ownership third party rights.

e. Sending, publishing, sending via email or transmission with other ways any kind of content which contains software viruses or other codes, files or applications designed with causing harm in mind, the destruction or tackling of function of any software or hardware.

f. Willful and unwilful violation of the standing legislature or its terms.

g. Harassment of third parties in any way.

h. Illegal gathering or storage of other user’s private data.

6.2 The Company has the power to reject, cut off the provision of service or delete content funneled on the provided server, should this content be against any legislature in regards to copyright, is copied, is of pornographic, racist or piratical nature (hacking, pirate software, warez sites, serial numbers), concerns the narcotics trade, the effort of illegal penetration on a PC or is against any other law. In such scenarios, the Company has the right, without warning to immediately disable the account and its access to the site through the internet without any responsibility for damages that may be incurred on the Customer or third parties. In addition, it notifies the Customer to remove such a content. Should the Customer not immediately take heed, the Company has the right to completely delete their account.

6.3 All web hosting accounts automatically display an ‘Under Construction’ page when activated. This notifies the users that the hosting account has been created in the Company. The ‘Under Construction’ page can be removed by the user at any time, from the moment they gain access to the web hosting account. The ‘Under Construction’ page may included information like:

• Links towards Company products and services

• Mentions of third party products and services

• Information search form for the Internet.

6.4 The Company follows a very strict policy in regards to spam emails and can cancel the Customer account in the case of sending improper / undesired mass emails (spam mail). An email is spam when sent including recipients who did not ask to get such.

The Customer agrees to not send any of the following kinds of email:

• Advertisements or informational, including commercial advertisement without limitations, excluding those who have explicitly asked for emails from the Customer.

• Irritating emails, either due to the language they were written in, their frequency of sending or their size.

• Chain email.

• Bulk advertising or informational emails.

6.5 Company has the right of restricting the volume of messages sent or received from the users, in order for the quality of email services to be maintained to other members and the safeguarding of its systems.

As the owner and / or administrator of equipment and other resources used for the provision of services, the Company has the right to block electronic communication from other operators on the Internet or not to deliver email messages if those are considered to be spam, malicious, or generally violating the terms of use of the service.

6.6 Available server resources are meant solely for use inside user accounts. The distribution of such resources for any manner in third party sites in any form, including but not limited to sourcing graphics or texts from third party sites found in Company servers, application execution, banner exchange programs is forbidden.

6.7 SSH access is given after Customer request. The Company has the right to deny access or hand over limited access for the execution of particular commands.

6.8 Sending emails in server or any message sent at irritating intervals on a network directly or indirectly connected to the Company, such as the attempt of bypassing user authorization or host security, network or account is forbidden.

Penetration of information not meant towards the Customer is forbidden.

Penetration of any network, spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, teardrop, publishing viruses, chat rooms, Internet Relay Chat, IRC bots (like eggdrop), PhpShell and other similar applications, the audio, radio and video streaming and the uploading of files on the server for the purposes of public downloading, particularly in cases when it majorly strains the available network resources, is forbidden. Any activity, regardless if leading to loss or data, shall be investigated and proper action will follow.

6.9 Non-authorized background processes or authorized background processes which expose the Company or Customer servers’ safety to danger, shall lead to the cessation or even the termination of the Customer account.

6.10 In case the Customer website is the cause of creating issues in the provision of hosting services to other Customers placed in the same server, the Company has the right to immediately and without warning disable access to the Customer’s domain. In case the Company engages in such activity, the Customer will be notified accordingly, for the reason this suspension of services has occurred.

Customer acknowledges that the Company bears no responsibility or obligation for compensation in regards to any loss, damage or moral damages incurred by the cessation of the above processes.

6.11 CPU, Memory, Disk IO, Entry Processes

Customer agrees to construct their websites in such a way where overloading Company servers is avoided, restricting the use of code and application demanding heavy processing power or make excessive use of resources (CPU, Disk IO, RAM).

The above resources the Customer is using in a shared hosting plan are not included in the unmetered part. Specific prices are provided according to the service and the server on which the Customer plan is hosted.

Databases hosted on our services are governed by proper use policy and may not exceed 1 GB for MySQL and 1GB for MSSQL so as to not cause performance issues on the server from misappropriation of CPT, memory, or Disk I/O offered to each Customer account.

6.12 Proper Use Policy

The Customer agrees to:

a. Not use equal or more of 25% of server resources for intervals greater than 90 seconds, not carry out acts which may cause server overload, including CGI scripts, PHP scripts, FTP, HTTP, SMTP load etc.

b. To not execute any automated process on the server.

c. To not execute any daemons and executable files of any nature which make excessive use of bandwidth, like IRCD, chat daemons, .exe, .com etc.

d. To not execute any kind of web spider or indexer (including Google Cash, AdSpy, Scrapers etc.)

e. To not execute any bit torrent applications, track or Customer. The linking or hosting of any illegal transmitted files is forbidden.

f. To participate in no illegal activities concerning file-sharing & peer-to-peer networks.

g. To not run any gaming server like counter-strike, half-life, battlefield1942 etc. This term does apply for Dedicated Servers.

h. To not execute cron tasks & schedule tasks at intervals of less than 15 minutes or in a way which can cause server overload.

i. To not use script for the call of any non-local file. The call of any file or URL in a remote server must be noted to the Company when in regards shared hosting plans. The Company has the right to forbid something such without notifying the Customer.

j. To not have a server mailbox the size of which is greater than the plan limits purchased from or defined by the Company.

6.13 Shared hosting accounts may not be sold again to third parties. Should the Customer desires resale of hosting services, they need to use a Reseller plan.

6.14 The Customer understands and agrees that no part of the services provided by the Company, such as space, e-mail or data transfer (bandwidth) can be used for backups. Under no circumstances may the Customer upload, download or store in the space provided files that are not directly related to what is necessary for the operation of the website. The Company, in any case, reserves the right to delete immediately and without notice the files that are not directly related to what is necessary for the operation of the website to restore the used volume within accepted limits.

6.15 The Customer should monitor the volume of space they are taking up, as well as the other account users in the Company hard disks, so as not go over set limits. In case of the space taken up going over said limits, the Company maintains the right to charge the Customer for use of additional resources or even disable the service permanently. Ιn any case the Company maintains the right to delete files to restore the used volume within accepted limits.

6.16 It is a Customer’s responsibility to make sure their code and applications installed in the account are safe and the rights of the directories and files are correct, regardless from the manner the installation was made. It is a Customer’s responsibility to assure the reliability of their code, apply all safety instructions and be certain in applying the proper levels of access to files and directories of their services. The Customer is responsible for all actions undertaken in their account.

6.17 The Customer acknowledges that the Company, for safety reasons may ask for a change in password at regular intervals.

6.18 Website Builder Service

The Company is working with BaseKit in order to provide the service Website Builder. The Company has taken the required conventional measures to safely provide this service.

The Customer understands and agrees that all information, data, text, software, music, audio, images, graphs, videos, messages, products, services or any other form of “Content” is the sole responsibility of the person who created the said Content.

The Customer is exclusively responsible for all uploaded, published and transmitted Content, through the company. The company does not verify the content that is published via the Service and does not guarantee the accuracy, integrity or quality of the said Content.

The commitments and guarantees on paragraph 6.1 apply to the Website Builder service.

If a Customer is found breaking the terms in effect, the Company has the right to terminate the account at any given time.

Anything that is not stated in the terms hereinabove, the service’s following terms of use apply: https://www.basekit.com/terms/.

For the Website Builder service, it is recommended not to use more than 30 widgets on one page as that could cause a significant delay when opening the page. The Company does not support any page containing more than 60 widgets.

Hosting migration policy

6.19 For each new shared hosting, managed WP, managed WOO or reseller plan provided by the Company, the Customer may request the free transfer of up to five (5) static or dynamic websites (provided the number is supported by the plan) from another provider. The same policy applies in case the Customer upgrades a plan that they already have with Top.Host and they wish to transfer to it websites hosted on another provider. From the sixth website onwards, additional staggered charges are applied, depending on the total number of websites to be transferred.

Necessary prerequisites for the free migration are:

a. For the Web Hosting Transfer Form to be filled out within 90 days after the payment confirmation of the hosting plan.

b. Files at the time of request to be hosted on a plan of another hosting provider and not on the servers of the Company.

c. Access to be provided in the administrative server environment of the other hosting provider or to a backup of files and databases to be transferred.

6.20 In the event that the Customer wishes to transfer websites from a Shared Hosting plan of the Company to another Shared Hosting plan of the Company, additional charges and migration costs will be borne by the Customer, starting from the first website.

Free instructions are provided by email from the Support Department upon request, in order for the Customer to carry out the migration on their own, if they desire so.

Additional Terms

6.21 If the Customer wishes to change the operating system for any transfer case, additional charges apply.

6.22 For any transfer to Company plans after the end of 90 days, additional charges are applied starting from the first website.

6.23 The Customer acknowledges that the transfer is made by priority and after communication with the Company. The Company has the right to refuse a website transfer that does not comply with the technical specifications of its infrastructure or violates the terms of use of the service.

Migration to Semi-Dedicated

6.24 The migration from a Shared Hosting plan of the Company to a Semi-Dedicated pan of the Company is conducted free of charge, provided that the customer requests the migration within 90 days after the payment of their order, for all websites hosted on their Shared Hosting plan. In case the customer requests the transfer of individual websites and keeps the rest of their websites on the Shared Hosting account, additional charges will be applied.

6.25 If the Customer wishes the migration of a Reseller plan of the Company to a Semi-Dedicated plan of the Company, then the greater subscription is transferred for free and after that additional charges apply for each website.

6.26 In case of a migration from another provider to a Semi-Dedicated plan of the Company, the terms and conditions of 6.25 apply.

6.27 Transferring from a VPS plan or a third-party Dedicated Server to a Semi-Dedicated plan of the Company, the terms and conditions of 6.25 apply. The VPS / Dedicated Server from which the transfer is made should have a Control Panel.

6.28 The migration from a Managed WP plan of the Company to a Semi-Dedicated plan is free of charge for up to five (5) static or dynamic websites. From the sixth website onwards, additional staggered charges are applied, depending on the total number of websites to be transferred.

Special Terms of Use for free Web Hosting plans

6.28 The free Basic hosting plan is provided to users who have completed registration or renewal of at least one domain from particular services of the Company, or want to transfer it from other registries and do not use other paid hosting services for that domain name.

6.29 The Basic hosting plan is provided for free on an annual basis. The renewal of the free hosting plan can be made one month before its expiration, should the domain name for which it has opened is active on the same Customer account and the given nameservers are registered.

6.30 All the free hosting plans are connected to a particular domain name the Customer is maintaining with the Company. Users using the free Basic hosting plan but are not eligible for such anymore due to transfer of their domain name outside the Company, should upgrade their hosting plan to one of the other paid plans, within the span of one week, otherwise the Company maintains the right to delete the free hosting plan.

6.31 The Customer acknowledges that technical support on the free Basic hosting plan is provided only through email and tickets.

Hacked WP Cleanup Service

6.32 The Company can provide the Customer with a service that can audit, clean and restore an infected WordPress website, at an additional cost. The service includes cleaning the website, protection against future attacks and hacks, the necessary upgrades to both WordPress and plugins and themes, etc.

6.33 The cost of the service varies, depending on the number of WordPress websites that the Customer is interested in:
1-2 websites: € 75 + V.A.T. / website
3-6 websites: € 60 + V.A.T. / website
7-10 websites: € 50 + V.A.T. / website

6.34 The service is offered for WordPress websites that have version 4 or higher installed and are hosted on Papaki servers.

6.35 In case the cleaning process requires the intervention for corrections on the website by our team, after consultation with the Customer, a small downtime may be scheduled for the application of the corrections (up to one hour).

7.1 The Company, through the hosting services it offers (shared hosting, Managed WordPress & WooCommerce hosting) can host on its servers e-shops as well. The Company does not administer these user e-shops, meaning that it does not process data and / or information viewed through said e-shops. Potential online orders and contractors for purchase of viewed products / provided services through the same e-shops, are bound by specified terms and conditions every e-shop has set and are between only the users and third-party users of their e-shop.

7.2 Company has the power to reject, cut off the provision of service or delete content funneled on the provided server, should this content be against any legislature in regards to copyright, is copied, is of pornographic, racist or piratical nature (hacking, pirate software, warez sites, serial numbers), concerns the narcotics trade, the effort of illegal penetration on a PC or is against any other law. In such scenarios, the Company has the right, without warning to immediately disable the account and its access to the site through the internet without any responsibility for damages that may be incurred on the Customer or third parties. In addition, it notifies the Customer to remove such a content. Should the Customer not immediately take heed, the Company has the right to completely delete their account.

7.3 Customer acknowledges that, when hosting an e-shop, they must fulfill all legal obligations in regards to maintenance and function of their shop.

Should the Customer act as a reseller of Company services (hence ‘Reseller’) the Reseller declares that, besides the general terms and conditions of the Company, also consents to the terms and regulations which are included in the present agreement in regards to Resellers.

8.1 Basic reselling service terms

- The Reseller, acting on behalf of their Customer, is bound to act in accordance to terms and conditions of the Company, such as they are at the moment the professional relation begins.

- The Reseller has a working relation with the Company, under the terms of the particular program and does not speak for the Company under any circumstances.

- The Reseller must notify the Customer of their own terms and conditions, which must not run counter to the terms and conditions of the Company.

- The Company provides a non-inclusive, non-transferable and restricted license for the use of the provided reseller tools.

- Available content is owned by the Company and is safeguarded by copyright, as well as other copyright laws. Further content found in the website may be subject to additional restrictions.

- The Reseller agrees to not repeat, distribute, provide, sell, publish, transfer or release the available content without explicit permission from the Company.

- The Reseller must adhere to Greek legislation and European regulations (for example, GDPR) for the gathering and processing of Customer personal data.

- The Reseller is bound not to, willfully, or not, misuse the system or the tools and services provided by the Company.

- The Reseller and / or their Customers may be the direct users of services. In addition, Reseller Customers can, in turn, act as Company Resellers or of the Resellers themselves.

- The Reseller must have a confirmed order by their Customer, in order to be allowed to act on their behalf. Every order from the Reseller for the Customer must be clear and demonstrable.

- The Reseller must include in the provided terms and conditions that they have the Customer’s permission to act in behalf of such and manage their services fully.

- The Reseller is responsible for the provision of technical support to their Customers as well as to the Resellers under their account.

- The Reseller must issue to their Customers the legal documents for services provided.

- The Company shall provide phone and email support to the Reseller during the hours of technical support .

- The Company could, but is not bound to, provide support directly on the Customers of the Reseller. In cases where timely support is required, the Company can directly assist the Reseller’s Customers.

- Should the Company receive messages from Reseller Customers or third parties in regards to the services provided by the Reseller’s account, the Company maintains the right of communicating such to the Reseller.

- Should the Company judge the support provided to its Customers is insufficient (hence, for example, an excessive number of support communications directly from the Reseller Customers), then it might consider that as a breach of contract from the Reseller.

- The Company holds the right of checking if the Reseller fulfills the terms and conditions of this contract.

- The Reseller is fully responsible for all financial consequences resulting from any order and for any other financial consequences incurred from terms of use.

- The Reseller agrees to keep the financial terms of this contract confidential.

- The Company will by no means be exposed to the Reseller or their Company for any random, subsequent, special or punitive damages or loss of profit or rights resulting from this contract or any services provided, whether it being the violation of this authorizations, or any obligation stemming from such.

8.2 Special terms for domain name reselling

- Each Company Customer may submit a form requesting to register as a Domain Reseller of the Company. The form is submitted online and particularly from this Company page , filling out the appropriate registration form. The Company retains every right to reject a form at its discretion, without providing further details.

- During the registering as a Reseller, user is bound to declare current and accurate data in their Reseller profile (name, surname, website etc.)

- Reseller agrees to work with the Company and attain the documents potentially needed for data confirmation (for example, ID, depositing account, Electric Power Distribution Company etc.)

- The responsibility and ownership of a particular owner for their domain name remains as is.

- Reseller must be notifying all ICANN regulations for approved registrars ( ICANN Registrar Accreditation Agreement ) and potential ICANN Consensus Policies and identify the initial registrar or provide how to define the initial registrar, such as through a link to the WHOIS Search InterNIC service.

- The Reseller must define the original (sponsoring) registrar if asked by their Customer.

- The Reseller must provide links towards the ICANN page, as described in detail at the 3.15 ICANN regulation paragraph for approved registrars (ICANN Registrar Accreditations Agreement).

Furthermore, they are obliged via the 3.12.7 regulation of ICANN to add on their website the following URL: http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm concerning the rights and obligations of the registered. ( ICANN Registrar Accreditation Agreement ).

- The Reseller is not allowed to use registry logos (for example EEET, Eurid. ICANN etc.), unless having written permission from the responsible registry for doing such.

- The Reseller is not allowed to publish on their website or any other document or other communication with their Customers that they are accredited registrars (for example EEET, Eurid. ICANN etc.)

- The Reseller makes certain that the identification and communication data provided by the Customer for registering, along with enabling any privacy or proxy registration service at the same time which is provided or available from the Reseller during registration, must be listed at the registrar or be stored through a third-party service, or alternative must display a clear warning to Customers in the case of their data not being stored. Wherever storage is carried out, the data must be made available to the registrar in case the Reseller violates the terms of use of the Reseller service and this violation is harmful for the consumers of public interest.

Should ICANN provide some program which acknowledges Resellers who store their data as noted above, and the Reseller fulfills whichever other criteria ICANN has set according to its regulations, the Reseller shall be allowed to request such an acknowledgement from ICANN.

- The Reseller must notify their Customer for matters concerning their domain name (for example, impending expiry) and proceed in the requisite acts on behalf of the Customer whenever possible.

- The Company holds the right to communicate with the Customer for getting their consent before the change or addition of data in regards to domain names.

- The Company might be referred to as authorized registrar of the domain name in notifications sent to the Customer directly from the registry (for example, domain expiry dates from the .GR registry).

- The Reseller has the choice of having their contact information on display (surname or name, email, phone) in WHOIS searches made through the Company for the domains under their own account. This option is available during the request, but can, instantly and at any time be enabled / disabled through the administrative environment of the reseller profile.

8.3 Disable of reselling option

- The Company retains the right to suspend the service or part of such or to bar the use or access to it, should any of the below conditions come into effect.

a. The Company has the right to halt provided services from the Resellers account in case of them being unable to cover their obligations, within the particular days noted in the agreement.

b. If they pose a problem for other users of other services / Company software, by making excessive use or misuse of services or other technologies or tools.

c. If making use of Company availability tools or other technologies and tools, then all registries must be made through the Company. If not, the Company can suspend the Reseller service.

d. If the Reseller notes on their website that they are authorized registrars (for example, from EEET, Eurid, ICANN).

- The Reseller can, at any point, ask for the deletion of their account through written communication with the responsible part of the Company. There will be a written confirmation of the deletion.

- In case of Reseller account deletion, it is forbidden to use the Reseller tools for any reason after such.

- The Company has the right to disable / delete a Reseller account without warning, if found in violation of terms of use.

- The Reseller account may be disabled in case there is no activity within 8 months.

8.4 Acceptance of special reselling terms

- The Reseller has read, understood and consented to be bound from all the terms and regulations of this agreement, as well as any other rules or policies which might be set from the Company at intervals. This agreement and whichever rules and policies of the Company, along with the additional amendments, comprise the complete and sole agreement between the Reseller and the Company in regards to use of services, while displacing and regulate all the above statements, agreements, or other communications.

- The Company, may, according to its own judgement, choose to alter the terms, the regulations and the functionality of this website and its service at any time. By using this service, the Reseller sets aside any rights or claims against the Company.

9.1 The renewal of an SSL may be accomplished:

- 60 days before its expiration date, for COMODO SSL

- 90 days before its expiration date, for RapidSSL

- 90 days before its expiration date, for GeoTrust SSL

In regards to RapidSSL & GeoTrust (Symantec) SSLs having been issued before the 1st of December, 2017, the renewal may be accomplished 210 days before their expiration date.

9.2 If the SSL is used for a website hosted on the Company servers, the Company creates and inputs the private key into the Customer’s hosting. The Company does not store such information permanently. Private key shall be available for 24 hours from the moment it is created and then permanently deleted. For security reasons, user is suggested to store the private key into their computer during the SSL activation period. In case the user has not done so and the key is asked of them in the future from the SSL Company, then a request must be made for SSL reissue, to gain a new key. If the SSL is used for a Company hosted in another hosting provider, Customer must download and store the private key on their computer, the moment it is displayed and input it themselves in the hosting plan so as for the SSL activation to occur, the private key is not stored in the Company’s database.

9.3 The confirmation process in regards to data required for enabling OV and EV certificates, is done by the Certificate Authority which provides said SSL certificate. The Company is not responsible neither for the data confirmation process nor for the success or failure of such.

9.4 The Company's technical team may take over the installation of the SSL certificate that was acquired by the customer from the Top.Host website, subject to the following conditions:

a. the SSL is Domain Validated

b. the server (VPS, Dedicated Server or Web Hosting ) on which the SSL will be installed, comes with a Control Panel (Plesk cPanel, Virtualmin, etc.).

The server could be hosted on any hosting provider. All Organization and Extended Validation SSLs are excluded from the service, as well as servers that do not come with a Contrοl Panel.

10.1 General Terms of Offers

-Discount offers are valid only for new purchases (not renewals or transfers/changes), unless otherwise stated in the respective offer.

-Offer prices are current and subject to change.

-Offers can be changed without notice.

-The discounted price will appear in your shopping cart.

-Prices do not include VAT.

-Offers are limited to a maximum of three (3) uses per registered email. The same applies to resellers.

-Creating multiple users with the intent to use the same offer multiple times and abusively is not allowed.

-Special discount offers cannot be used with any other offer, sale, discount, or promotion.

-Enartia reserves the right to refuse the use of any offer and/or cancel products purchased using any offer if the offer is used abusively or fraudulently.

-If the use of an offer exceeds the limits mentioned above or multiple users are created to use the offer, Enartia reserves the right to invoice the full amount for the excess products purchased with the discount abusively. The invoicing will be done at the end of the month in which the excess use is detected.

11.2 Specific Terms of Offers for Domain Names

-he discount applies to new domain name registrations and only for specific TLDs mentioned in the respective offer.

-Discount offers do not apply to taxes, transfers, premium domain names, or pre-registration fees.

-All domain name registrations and renewals are non-refundable and subject to the General Terms of Use of the services.

-Some domains will be charged up to 10 days before the renewal date.

10.3 Specific Terms of Offers for Web Hosting. When using the offer to purchase web hosting packages, if the customer requests the transfer of websites from a previous package to the new offer package, there is an additional charge of 30 euros plus VAT for the transfer as well as a variable cost per website depending on the number of websites transferred.

10.4 AUTOMATIC SERVICE RENEWAL After the initial purchase period, discounted products will automatically renew at the then-current renewal list price. You can disable automatic renewal at any time from your account.

10.5 Γενικοί Όροι By using this website and/or purchasing Enartia's products and services, you agree to and are bound by the Terms of Use of the services

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